Strategic Key Account Manager

Location: Hybrid – Midlands or South-East (flexible for the right candidate) Salary: Up to £70,000 basic + Bonus + Car Allowance
Job Type: Permanent 

About the Role

Are you an experienced Strategic Key Account Manager looking for your next opportunity?

Technical Resources is excited to be partnering with a major Fire & Security engineering business that delivers enterprise fire and security solutions to clients across the blue-chip commercial, banking, and healthcare sectors to hire a Strategic Key Account Manager. In this role, you will take full ownership of a high-value national key account, responsible for maintaining and growing a robust £10–14m P&L while ensuring exceptional quality of service delivery across all contractual obligations.

This is an ideal opportunity to join an established organisation with a strong reputation for delivering high-quality fire and security solutions across UK projects.

Key Responsibilities

• Key Account Ownership: Manage and develop a major national customer account, taking full accountability for a £10–14m P&L and driving commercial growth through account retention and expansion.
• Service Delivery Management: Oversee the end-to-end quality of contract delivery, ensuring all PPM, reactive call-outs, small works, and remedial activities are completed in line with contractual obligations and agreed timescales.
• Customer Relationship Management: Hold regular structured review meetings with the client to assess contractual performance, report against KPIs, and proactively address any service issues or opportunities.
• Team Leadership & Oversight: Lead and manage a team of up to eight personnel, including field engineers, designers, and administrative staff, ensuring effective resource allocation and performance management.
• Quality & Compliance: Ensure all activities are carried out in full compliance with relevant legal and regulatory requirements, including applicable fire and security industry standards such as BS 5839, NSI/SSAIB codes of practice, and current Health & Safety legislation.

Experience & Qualifications Required

Essential:

• Experience: Proven background as a Strategic Account Manager or Key Account Manager operating within the Fire and Security industry, with demonstrable experience managing nationwide accounts.
• Commercial Acumen: A strong track record of growing key accounts, maximising profitability, and managing multi-million-pound P&Ls.
• Team Management: Prior experience leading and managing small to medium-sized teams, including field-based and office-based personnel.
• Soft Skills: Excellent client relationship management, clear communication at senior stakeholder level, and confident commercial negotiation.
• Mobility & Eligibility: Right to Work in the UK; ability to travel nationally to support the account as required.

Desirable:

• Certifications: IOSH Managing Safely or equivalent Health & Safety qualification; NSI or FIA accreditation awareness.
• Sector Background: Previous exposure to enterprise contracts within blue-chip commercial, banking, or healthcare environments, with familiarity across integrated fire alarm and security systems.

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What We Offer

• Competitive Base Salary: Up to £70,000 basic + Bonus + Car Allowance
• Benefits Package: Company pension scheme, healthcare benefit, and a car allowance to support national travel requirements.
• Clear career progression within a growing global sector.

How to Apply

To apply for this Strategic Key Account Manager position, please submit an up-to-date CV.

Note: Applicants must have the Right to Work in the UK at the time of application.

About Technical Resources: Technical Resources are market leaders in Fire & Security and Telecoms recruitment.