Role: Technical Service Manager
Location: Northampton
salary: £40,000-50,0000
This is a key management role responsible for assisting in the day-to-day management and smooth running of the business, with particular responsibility for coordinating and supervising engineers, overseeing technical support and service delivery functions, maintaining installation standards, and ensuring customer requirements are met to the highest standard.
Main Purpose of the Role
The successful candidate will work closely with the Directors and the wider team to support the continued growth and development of the business. The role combines operational management, technical leadership, customer support, and project oversight, requiring both strong organisational skills and practical technical knowledge.
Key Responsibilities
Daily Operations and Scheduling
- Assist with the day-to-day running of the business.
- Plan, coordinate, and schedule engineer workloads, including emergency call-outs, routine maintenance visits, installations, and additional works.
- Liaise with engineers and office staff to ensure efficient scheduling and timely completion of work.
- Assess installation, equipment, and stock requirements to ensure engineers are suitably prepared for each assignment.
- To identify and assist with any training requirements.
Engineer Management and Development
- Act as the direct line manager for engineering staff, providing leadership, guidance, and support.
- Conduct regular audits of completed work to ensure company standards and customer expectations are consistently achieved.
- Identify training and development requirements and support engineers in maintaining technical competencies.
- Address performance, workmanship, and procedural issues where necessary.
Technical Support and Compliance
- Provide technical support and guidance to engineers, office personnel, and customers.
- Assist with NSI inspections and maintain the standards, procedures, and records required for compliance.
- Help ensure all installation and service work complies with relevant industry regulations and company procedures.
Installations and Engineering Support
- Assist in the planning, coordination, and oversight of larger installations and projects.
- Provide practical engineering assistance where required.
- Support operational continuity by providing engineering cover during periods of high demand, holidays, or staff absence.
Customer Relations and Business Development
- Develop a detailed understanding of our customer base, services, and business processes.
- Initially support selected sales opportunities and customer enquiries alongside the surveyor, with the intention of gradually assuming increased responsibility as part of the company's succession planning.
- Build and maintain positive customer relationships while identifying opportunities for additional services and business growth.
General Responsibilities
- Work collaboratively with Directors and colleagues to support the efficient operation of the business.
- Undertake any other reasonable duties consistent with the position and the needs of the organisation.
