Fire & Security Service Manager

Location: London
Salary: £45,000 – £55,000
Job Type: Permanent 

About the Role

Are you an experienced Fire & Security Service Manager looking for your next opportunity?

Technical Resources is partnering with a leading provider of integrated fire and security systems to hire a Fire & Security Service Manager. In this role, you will be responsible for overseeing the delivery of service and maintenance operations across a portfolio of commercial and residential contracts, ensuring high standards of performance, compliance, and customer satisfaction.

This is an ideal opportunity to join an established organisation with a strong reputation for delivering high-quality fire and security solutions across UK projects.

Key Responsibilities

• Service Operations Management: Plan, coordinate, and oversee all planned preventative maintenance (PPM) and reactive service activities across the contract portfolio.
• Team Leadership: Manage and mentor a team of field-based fire and security engineers, monitoring performance, workload allocation, and development.
• Stakeholder & Client Management: Act as the primary point of contact for key clients, building strong relationships and ensuring service level agreements (SLAs) are consistently met.
• Technical Oversight & Reporting: Produce and review service reports, KPI dashboards, and management information to drive continuous improvement and support contract retention.
• Quality & Compliance: Ensure all works are carried out in accordance with BS 5839, EN 54, BS 8243, and relevant NSI/SSAIB standards, maintaining full audit trails and certification records.

Experience & Qualifications Required

Essential:

• Experience: Minimum 5 years as a Fire & Security Service Manager or senior field engineer within the fire and security industry.
• Technical Skills: Hands-on experience with a range of fire alarm and intruder alarm systems (e.g. Advanced, Gent, Morley, Texecom, Honeywell, Galaxy) and/or CCTV and access control platforms.
• Project/Operational Scope: Proven track record managing service teams across multi-site commercial contracts, including reactive call-out coordination and PPM scheduling.
• Soft Skills: Strong client relationship management, excellent written and verbal communication, and confident fault-finding and problem-solving ability.
• Mobility & Eligibility: Right to Work in the UK at the time of application.

Desirable:

• Certifications: FIA-accredited training, GENT/Advanced product certification, CSCS/ECS card, first aid qualification.
• Sector Background: Prior experience managing service delivery on critical infrastructure, healthcare, or large-scale commercial estate contracts.

What We Offer

• Competitive Base Salary: £45,000 – £55,000
• Benefits Package: Company vehicle or car allowance, pension scheme, healthcare benefit, mobile and laptop provision, and an on-call supplement where applicable.
• Clear career progression within a growing global sector.

How to Apply

To apply for this Fire & Security Service Manager position, please submit an up-to-date CV.

Note: Applicants must have the Right to Work in the UK at the time of application.

About Technical Resources: Technical Resources are market leaders in Fire & Security and Telecoms recruitment.