Fire & Security Small Works Manager
Location: Scotland
Salary / Package: £45,000 to £55,000
Technical Resources have partnered with an established fire and security business to recruit a Small Works Manager to oversee its regional service operation.
You will lead Client Managers and field engineers, manage maintenance and repair services, and build strong relationships with customers and supply chain partners. The role combines operational leadership, commercial responsibility and a focus on safe, high-quality service delivery.
Key Responsibilities
Experience
Location: Scotland
Salary / Package: £45,000 to £55,000
Technical Resources have partnered with an established fire and security business to recruit a Small Works Manager to oversee its regional service operation.
You will lead Client Managers and field engineers, manage maintenance and repair services, and build strong relationships with customers and supply chain partners. The role combines operational leadership, commercial responsibility and a focus on safe, high-quality service delivery.
Key Responsibilities
- Manage fire and security maintenance and repair services across the region, ensuring agreed service level agreements (SLAs) and key performance indicators (KPIs) are achieved.
- Lead, support and develop Client Managers and field engineers through regular progress meetings and performance reviews.
- Allocate service work effectively, balancing workloads, operational priorities and customer requirements.
- Review outstanding work daily, prioritising activity to reduce backlogs, improve completion rates and support revenue delivery.
- Achieve monthly revenue targets and identify cost-saving opportunities without compromising service quality.
- Build relationships with existing and new customers, identifying opportunities to develop the business.
- Work closely with the projects team to coordinate customer service requirements.
- Ensure operations comply with relevant fire safety, health and safety, and environmental requirements.
- Promote a safe working environment and ensure compliance with company health and safety policies.
- Review engineers’ vehicle stock levels and make adjustments to support efficient service delivery.
- Support the Operations Manager and collaborate with other departments.
- Ensure customer-facing documentation follows company branding guidelines.
- Manage your diary, workload and administrative responsibilities effectively.
Experience
- Relevant business or management experience.
- Experience working with senior management.
- Experience in supply chain management.
- Knowledge of health, safety and environmental management.
- Strong customer service and relationship-building skills.
- The ability to prioritise competing demands and work effectively under pressure.
- Confidence dealing with colleagues, customers and stakeholders at all levels.
- An understanding of cost control, commercial performance and business risk.
