£32029.00 - £33799.00 per annum
4 months ago
Location: Trowbridge, Wiltshire
Salary: £32,029 - £33,799
Two exciting opportunities have arisen to join the digital transformation programme as Web Operations Officers, initially on 12-month fixed-term contracts, with the possibility of further one year extensions.
We are working in partnership with Microsoft to build a new customer facing digital platform, implementing a new website, robotic process automation and all associated technical work streams.
About the role:
*As Web Operations Officer, you will work with us to build and implement a new website based on the GOSS CMS. You will be involved in the design, build, implementation, support and ongoing development working within the business to improve existing processes and identify technical solutions which increase efficiency and performance. A large part of this project will be the migration and decommission of legacy website infrastructure.
*Use expertise to deliver training and documentation. Collaborate with other teams to develop system integrations, data migration through user engagement and workflows to support business processes.
*We will look to you to have at least two years' experience working in a previous role in website administration with experience performing customisation and configuration tasks with an excellent knowledge base implementing and administration of web based systems.
*You will have experience with training end users and working closely with stakeholders. You will therefore be a strong communicator with the ability to work independently as the SME in regards to technical web site operations.
*You will be required to have excellent prioritisation skills, attention to detail and have the ability to produce relevant documentation and standard operating procedures in line with the ITIL framework.
*First hand experience of the GOSS cms will be a distinct advantage.
*Degree in ICT profession or equivalent experience / skills within website operations
*Expert knowledge of website operations, policy systems, work practices, professional guidelines, legislation and a good understanding of emerging developments in this space
*Expert detailed operational knowledge of website platforms
*Excellent communication and influencing skills
*Proven experience of working on and running websites supporting large scale organisations
*Previous experience of public engagement and customer journey mapping
*Detailed knowledge and experience of developing systems in terms of functionality, capability and availability (UX design and creation).
*A good understanding of cyber security principles
*Familiar with web accessibility standards (WCAG)
*Knowledge of user behaviour and user journey in relation to User experience
*Proven ability of defusing conflict with excellent interpersonal, persuasion, influencing and negotiation skills
*Excellent eye for detail with excellent planning and organisation skills with proven ability to prioritise and co-ordinate activities to ensure deadlines are met
*Proven ability to apply strategic awareness to operational deliverables via complex problem solving and decision making.
*Proven ability to lead projects varying from small scale web updates to large additions in functionality
*Technical understanding of web platforms and coding
*Understanding and experience of integration methods between back office systems and website platforms
If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on