Birmingham, West Midlands
£30000.00 - £32000.00 per annum
4 months ago
£30-32,000 + bonus
My client is global IP Security & Structured Cabling manufacturer & distributor who develop and support cutting edge networking & surveillance hardware and software. They have a requirement for a Technical Support Engineer to join their technical team to be based out of their UK HQ in Birmingham. This role will be mainly office based with a small some requirement to work at client sites across the UK.
Provide timely and accurate advice and support via phone, email, remote connection and face to face to installer and integrator partners
To support Fibre & Copper cabling, IP CCTV, Access Control & associated infrastructure
Follow up on open tickets & enquiries and ensure customers are kept up to date at all times
To provide a high level of technical support to customers and associated service facilities.
To accurately log all customer issues reported
To support commissioning remotely from the office
To utilise test equipment to replicate customer configurations for testing/ troubleshooting purposes
To provide on-site support to customers and end users as required
To deliver live site technical support and troubleshooting as required
Background within the Security / Structured Cabling industry in a technical role.
Experience installing and testing Fibre, Cat5 and Cat6 cabling
Strong understanding of Operating Systems, Servers and Networking components
Experience providing support on CCTV (Both Analogue & IP)
Proficient in fault finding with field & reactive support experience
Knowledge of third party products, protocols and associated technologies.