Technical Support Engineer

Technical Support Engineer

  • Location

    City of London, London

  • Sector:

    Fire and Security

  • Job type:


  • Salary:

    £30000.00 - £50000 per annum

  • Contact:

    Richard Thomas

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Start date:


  • Consultant:


My client is a global security system integrator who maintain and deploy high-end access control, video management and integrated security systems for blue-chip clients. They have a requirement for a Technical Support Engineer to work embedded at a prestigious tech company's EMEA HQ in central London, as part of the global security operations team. This role offers the opportunity to learn and become certified on the most cutting edge security technologies whilst working in a vibrant office environment.

* Technical support for network infrastructure & back end hardware
* System support to the LSPs in the field.
* Troubleshooting security technologies (Access Control, Video Management systems Mac, Intercoms, key management, etc.).
* Troubleshooting physical security software.
* Setup, troubleshooting, and installs of global security workstations.
* Provisioning and de-provisioning of system access.
* Interfaces with vendors, including opening work orders when there are hardware malfunctions.
* Incident response to service outages in order to bring back functionality as soon as possible.

Candidate Requirements:

* IT related degree and/or CCNA
* Ambitious to progress within a technology led, system support & deployment environment
* Knowledge of IP networking, Infrastructure and general software support or engineering
* A keen interest in technology
* Excellent communication skills
* Ability to multi-task
* Smart & presentable
* Experience working In a network troubleshooting or IT support will be beneficial but Is not essential
* Knowledge of the following Video Management & Access Control systems will be a bonus but Is not essential and will be trained - CCure 9000, Genetec, Exacq Vision.