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Technical Support Engineer

  • Location

    London, England

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £30000.00 per annum

  • Contact:

    Sam Smith

  • Job ref:

    37141SAM_1552324308

  • Published:

    14 days ago

  • Expiry date:

    2019-04-10

  • Start date:

    11/03/2019

  • Consultant:

    Sam Smith

We are looking for experience Telecoms support engineers to join an award winning company whose reputation is built on professionalism, industry expertise and dedication to customer excellence. After a sustained growth, an exciting opportunity has arisen for a Service Desk Engineer to join our expanding team with big ambitions for the future.

The ideal candidate would have current experience working for a Telecommunications company providing support to a wide range of customers on the following technologies: PBX Telephony, VOIP, SIP, hosted solutions, networking / wifi, call management systems, call recording applications, and similar. We will consider candidates from an IT background if they have experience with PBX / VOIP systems.

Technical Support Engineer
Salary: Up to £28,000 + £1800 Shift Allowance + Bonus + Company Benefits Package
Location: Sidcup

Responsibilities:
*Providing technical support in telephony (VOIP & PBX), networking and hosted solutions
*Advanced fault identification and management of ticketing system
*Providing guidance to our customers, understanding and collating their requirements
*SIP provisioning on Broadworks Platform
*Block remote access/outbound calls via voicemail ports
*Maintenance of Networking Equipment / Basic Firewall configuration
*Programming routers ready for our customers
*Installation and maintenance of Call Management & Recording Applications per customer contract and in line with requirements
*Working to tight timescales as part of a high-performing team
*Follow health and safety guidelines at all times and complete a Risk and method statement on all visits.

Please provide an up to date CV for consideration.