£45000.00 - £50000.00 per annum
5 months ago
The ideal candidate will have demonstrable experience managing and co-ordinating Streetworks activity ideally with a Telecoms or Utilities background.
Salary: Up to £50,000 + Benefits Package (25 days holiday, pension, bonus scheme)
*Identify and implement the team resourcing plan including a shift rota to effectively manage peak workloads and absence. Implement a plan that transfers skills amongst team members to maximise available resource
*Apply the performance management processes consistently across the team you are responsible for ensuring the performance appraisal set clear expectations of performance and is adequately supported with training and development
*Lead the team in line with the company values recognising yourself as a role model, actively taking the time to routinely give feedback that recognises good performance and constructively intervenes on poor performance
*Ensure the key elements of the client contract relating to the team's activity are understood by the team and operational controls are implemented to ensure they successfully deliver against these requirements
*Ensure the team have a robust understanding of key legislation and are confident in their interpretation of the legislation enabling them to fulfil their role effectively
*Collate and report information as required representing the broad set of activities performed by the team such as FPN/Section 74/third party escalations/contract SLA performance etc
*In conjunction with the Head of Department, build effective client/third party relationships that enable disputes to be resolved quickly with a partnership approach in identifying improvements to drive efficiencies and enhance productivity
*Work collaboratively with operational teams to ensure all required information is captured/provided in a timely manner, is accurate and able to be used confidently in the operational delivery processes
*Implement a team strategy that cultivates relationships and a sense of belonging
*Collect information as required for processing of team member wages, overtime, holiday, sickness and medical information by required deadlines
*Ensure your work and that of your team is undertaken safely and in compliance with company policies and procedures
*In conjunction with the Learning and Development team, support training of existing employees and new starters in relation to Streetworks and FPNs.
*Attend when necessary relevant Local Authority and client meetings.
*Line manage the team ensuring consistent application of the performance management framework supported by training and development, taking the time to routinely give feedback that recognises good performance and constructively intervenes on poor performance.
*Working closely with the Head of Department to establish internal stakeholder and client relationships that create the opportunity for partnership in identifying new ways of working to drive productivity.
Please provide an up to date CV for consideration.