Milton Keynes, Buckinghamshire
£35000.00 - £40000.00 per annum
8 months ago
Salary: £35,000/£40,000 + 10% Bonus + Company Vehicle + Benefits
Location: Milton Keynes
Provide total support on a range of Products to equipment operators/customers and internal personnel (Solutions, Service, Spares) Liaison point of contact on technical issues between UK and Germany.
*LAN infrastructure planning and implementation.
*Server / pc specifications.
*Excel / csv file manipulation for customer data.
*GxNet knowhow for 3rd party applications
*Windows OS rebuilding, driver setups, software config, for touch screens systems.
*Device setup for all LAN requirements, including macros and soft keys setup.
*GxNet formulation writing.
*Upgrading data networks
*Provide a first class system support service to customers, via remote support and/or site attendance.
*Provide 1st line support to Field Service Engineers
*In support of Sales carry out demonstration trials of the equipment as required.
*Carry out complex installations.
*Participate in meetings to forward plan internal training requirements for field service engineers: i.e. skills matrix to align with field requirement's,
*Plan and carry out customer/internal training, produce training documentation.
*Produce Equipment maintenance routines
*Investigate technical issues/warranty failures/ in field failures. Resolve by the most efficient and economical manner.
*Manage technical communications between the UK and Germany
*Manage the distribution of technical bulletin's/updates.
*Liaising with the office, schedule workload in the most efficient manner taking into consideration site location, priority, cost implications, I.e. plan, and prioritise workload to achieve business aims.
*Participate in install/technical meeting/service meetings.
*Maintain equipment knowledge by keeping abreast of new products and existing product enchantments.
*Influence others within the solutions and service departments through developing and motivating those within it.
*To ensure the administrative requirements of the solutions department are carried out to the highest standards set by the company.
*To make Head of Solutions/Service aware of any impending issues/customer complaints etc.
*Project a professional image of the department and company both internal and external customers
*Establish and maintain effective working relationships with personnel within department, in other departments, with customers and equipment operators
*Adhere to policies and procedures relating to Health and Safety and quality management.
*To carry out other duties as and when requested by the Senior Management
Implementation and support of software packages:
*Brain 2 software. (Reporting, Safety service and OEE software)
*Data Maintenance. Brain application.
*BLD.Brain application. (label designer)
*Connect.Brain. (connect config, 2 File )
*GxNet language and Formulation.
*Glx / Ix /Fwrap (labeller and terminal) device configuration. (Glmi,Glme.Glp,Maxx,Evo. IS70,IS50,IS30,ST,NT)
*Luceo/BVS integration (Inspection)
*Qualifications in one or more of the flowing computer science, computer software, computer systems engineering computer systems and networks, network security management (ONC/OND/HNC/HND+/ Microsoft qualifications
*Telephone: Proficient use of the telephone, using a professional style in line with the company standards of telephone communication.
*Full Driving Licence .
*Relationship Management: Able to effectively represent the Company whilst meeting the needs of the business partner. Develop partner relationships through trust and performance.
*Self-management: Flexibly prioritising, planning and monitoring own activity, performance and progress.
*Entrepreneurial, innovative thinker able to look at different solutions to business and operational problems.
*Strong Interpersonal skills
If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on