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Service Delivery Manager

Service Delivery Manager

  • Location

    Surrey, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £30000 - £35000 per annum

  • Contact:

    Stevie Lambert

  • Contact email:

    stevie.lambert@tecres.uk.com

  • Job ref:

    39766SL_1576678844

  • Published:

    8 months ago

  • Expiry date:

    2020-01-17

  • Start date:

    18/12/2019

Service Delivery Manager

We are a specialist recruitment agency with nearly 20 years' experience, focusing on contract and permanent staff within Fire & Security, Telecoms, M&E and IT.

Due to the development and expansion of our company, we are looking to hire a Service Delivery Manager.

We are looking for motivated, hardworking, confident individuals to join our team.

Key Responsibilities: -

*Process owner of the end to end service delivery
*Ownership of Service Delivery reporting including Month/Quarter Forecasting
*Overall responsibility of teams legal & internal compliance ensuring quality fulfilment
*Become a trusted advisor to clients and advise best practice in relation to job order and candidate care (client's side)
*Upselling/Squeezing extra opportunities from client orders
*Protection of fees and margins and the ability to negotiate with clients
*Strong conflict/Issue resolution with candidates and clients
*Responsible for building & maintaining strong relationships within accounts, with a heavy focus on customer satisfaction (Candidate/Client)
*Demonstrate a strong understanding of Technical Resources Terms & Conditions
*Responsible for teams tactical planning - forecast & predictions/Job board management/resource management
*Management of the resourcers - ensuring all jobs are covered efficiently following Technical Resources agreed standards & processes
*Invested interest in continuous improvement within the delivery function

Traits: -

*Strong customer service
*Project coordination/management skills
*Excellent leadership skills
*Effective, motivational communication
*Attention to detail
*Strong organisation and administration skills
*Conflict resolution - Solutions focused
*Professional, client centric language
*Good negotiation & upselling ability

Technical Resources offers some excellent benefits including trips all around the world for top performers (Some of our consultant have been to Las Vegas, Dubai and Ibiza), Team Building Exercises, Charity Events (Tough Mudder) as well as a 2-year comprehensive training program.