£17000.00 - £21000.00 per annum
20 days ago
They have a requirement for a permanent Service Coordinator to work at their office in Nottingham.
*Ensure all Service and/or support calls are processed correctly.
*To assist and support the Service Engineers in effecting response, clear down and preventive operations.
*To support and assist other Service office staff in ensuring the efficient processing of work and production of any and all necessary documentation and reports.
*Interface with clients and respond accordingly as required, ensuring relationships and good customer service principles are applied. Including:
*Accurately log all client Service requests/calls on the Service database (SV) and issue all relevant details to the correct Service Engineers within the prescribed timescales
*Ensure all calls are cleared within their KPI's and all records updated, notifying the service manager of any issues or difficulties.
*Arrangement and co-ordination of all plant, spare part and replacement equipment as required.
*Monitor contracts and identify to service manager any issues, problems or trends likely to affect performance or impact upon contract performance criteria, KPI's and SLA.
*Maintain and update PPM schedules as required and ensure work is completed within timeframe.
*Arrange technical support for Service Engineers
*Request service stock/spare parts and ensure replacement items, returns and faulty goods for repair, etc. are available and processed correctly
*Work to all company and clients general codes of good working practice and procedures along with NSI directives, codes of practice and standards & Health and Safety.
*Strong in administration skills
*Commitment to excellence
*Strong organizational and planning skills
*Excellent written and communication skills.
*Experience of working in a similar role