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Security Technical Support Engineer

  • Location

    Hertfordshire, England

  • Sector:

    Fire and Security

  • Job type:

    Permanent

  • Salary:

    £38000.00 - £46000.00 per annum

  • Contact:

    Hayley Moore

  • Job ref:

    43297HM_1625240579

  • Published:

    21 days ago

  • Expiry date:

    2021-08-01

  • Start date:

    ASAP

  • Consultant:

    Hayley Moore

Technical Resources are working in partnership with a leading security system integrator, based in Hertfordshire who work within a number of high security sectors including Govt, Transport, Hospitality and Blue Chip commercial. In spite of Covid, 2020 saw record growth for them and as a result they are looking to bolster their team by hiring a Technical Support Engineer to be based out of their HQ in Hertfordshire.

Responsibilities:

*Deliver proactive and reactive technical support for IP based Access Control & CCTV systems for customers
*Provide technical advice and support for internal engineering team
*Remote into systems to rectify faults & troubleshoot hardware and software issues.
*Manage and report on customer SLAs
*Deliver training for engineers
*Predominantly work in the office with a requirement to attend client premises for complex fault calls and escalations

Candidate Requirements:
*Experience troubleshooting and programming enterprise level security systems (Genetec, CCure, Lenel, Gallagher)
*Genetec certified
*Strong understanding of Networking
*CCNA, MCSE or similar certification
*Knowledge of Javascript, MS SQL and scripting languages such as Python and C++ will be beneficial