£26000.00 - £30000.00 per annum
9 months ago
Up to £30,000 + Vehicle + Overtime + Company Benefits (25 days holiday, pension, etc)
Location: London (all around West, Central and South-East London)
The purpose of this role is to provide fibre installation services within customer premises, providing a best in class quality of service for our residential and business customers. It supports our business vision by delivering a friendly, personable service, breaking the mould of the telecom industry's notoriously poor customer experience - our Trustpilot reviews speak for themselves!
*In this role you will work within the installation team supervising a number of Customer Engineers who carry out home installations to provide fibre broadband services to our customers as well as technical customer service and support.
*There will be focus for you to become proficient in our high quality approach to in-home installations in order to support getting customers connected to our fibre-optic network.
*You will receive relevant Health and Safety training in order to ensure you can work safely in any circumstances and any training in other areas which are required.
Duties and Responsibilities:
*Supervising and providing support to a team of Customer Engineers and Sub Contractors.
*Checking that engineers are keeping up with the companies PPE and H&S requirements.
*Ensuring all engineers are available for work each day and progressing with their schedule.
*Assigning work across the team using our ticketing software.
*Re-assigning work due to Installer sick leave and other unforeseen disruptions.
*On-site visits to audit Installers quality of work and customer service.
*Tracking and monitoring completion and fail rates within the team.
*Helping out with emergency installs and service calls when required.
*Reporting and giving feedback to your Line Manager in Weekly meetings.
Qualifications and Experience:
*Experience in a leadership role.
*Excellent troubleshooting and fault finding skills.
*Excellent interpersonal skills and team working ability.
*Ability to adapt to an ever-changing environment and comfortable with ambiguity.
*Good level of understanding using a laptop and various software programs.
*Positive attitude and behaviour.
*Role-model for the team.
*Calm under pressure.
*Good time-management skills.
If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on