Birmingham, West Midlands
£40000.00 - £45000.00 per annum
13 days ago
Salary: Up to £45,000 + Company Benefits
Location: Birmingham (WFH 1 day a week)
Urgently seeking an ambitious and technology driven Quality manager with a minimum 5+ years' experience in managing, training and developing teams of Quality Assurance resources
We are recruiting for the Design and Planning department of a Fixed Line Telecommunications company. Due to the expansion and growth of contracts and volumes of work they are looking to recruit a Quality Control Manager to the planning and design function of the division to ensure they maintain the upmost service levels to their clients. The successful candidate will proactive implement and enforce quality guidelines to ensure all design packs and deliverables sent to the client are accurate and of a high quality. Previous experience managing Quality and ISO9001 within an engineering company is essential.
This role would suit someone who has a keen eye for detail, a passion for quality / continuous improvement and ideally a background or excitement to work in Telecommunications.
*Responsible and accountable for the quality standard of design service outputs issued to our clients, ensuring that the designs and planning outputs created by the design and planning teams are comprehensively and systematically checked and validated against customer standards and guidelines meeting Internal and client expectations.
*Create, Modify and Implement a set of robust processes and procedures for continuous development and to meet consistently the clients Quality RFT and standards KPI measurements
*A hands-on approach to Quality Management, understanding team constraints, processes and methodologies in order to get to the detail of potential issues or problems
*Ensure all design service outputs meet or exceed the client KPI's, specifications and standard of excellence
*Working within and developing ISO9001 Standard processes, checks and balances.
*Liaise with clients as primary point of contact for quality to understand and assess the implementation of client quality expectations on the deliverable and report to the Planning Manager
*Ensure all KPI reporting and trend analysis is completed for the presentation to clients and SMT on a monthly basis
*Ability to record and organise all necessary documentation to memorialise the implementation, maintenance and effectiveness of the Quality Control Program
*Summarise and communicate common quality success and failure issues and associated lessons learned and best practice in support of improving right first-time (RFT) performance and increasing customer satisfaction
If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on