East Midlands, England
£35000.00 - £42000.00 per annum
11 months ago
£40k + bonus + 25 days holiday
My client is global IP Surveillance & Access Control manufacturer & distributor who develop and support cutting edge surveillance and security hardware and software. They have a requirement for am IP CCTV & Access Control Technical Support Specialist to join their technical team to be based out of their UK HQ in Birmingham. This role will be mainly office based with a small some requirement to work at client sites across the UK.
They have a requirement for a Technical Support Engineer to join and lead their technical security team to be based out of their HQ in Birmingham. This role will be mainly office based with some requirement to work at client sites across the UK.
Provide timely and accurate advice and support via phone, email, remote connection and face to face to installer and integrator partners
To support IP CCTV, VMS, Access Control & associated infrastructure
Follow up on open tickets & enquiries and ensure customers are kept up to date at all times
To provide a high level of technical support to customers and associated service facilities.
To accurately log all customer issues reported
To support commissioning remotely from the office
To utilise test equipment to replicate customer configurations for testing/ troubleshooting purposes
To provide on-site support to customers and end users as required
To deliver live site technical support and troubleshooting as required
Background within the Security / Technology industry in a technical role.
Strong understanding of Operating Systems, Servers and Networking components
Experience providing support on CCTV (Both Analogue & IP) is essential
Exposure to major VMS's such as Milestone & Genetec
Exposure to major CCTV brands such as Avigilion, Axis & Dahua
Proficient in fault finding with field & reactive support experience
European experience would be advantageous
Knowledge of third party products, protocols and associated technologies.
Experience managing a team will be beneficial for the role but is not essential