£38000.00 - £41000.00 per annum
about 1 year ago
The Voice infrastructure Engineer role works as part of the Network Operations team, with key responsibilities in Voice technologies and their supporting infrastructure . The Infrastructure Engineer will assist the Netops team globally to ensure key infrastructure is deployed , maintained and monitored.
*Provide support for all users worldwide.
*Support, manage and maintain IT infrastructure, for the Voice systems.
*Manage internal IT cases using ticketing systems, ensuring that all cases are managed effectively and within SLA.
*Work with the wider Network Operations Team to provide support for production infrastructure and systems, including voice technologies.
*Assist in procurement of equipment, and configure according to company specifications for end users, and as part of Production infrastructure.
*Work with the Senior IT & Security Manager to:
oDesign, deliver and document production and Internal IT infrastructure projects.
oDesign and implement system update policies to secure all systems.
oProactively Monitor and report on Voice network, escalating any risks
oProvide technical support and mentoring for IT engineers within the team.
oHelp Define future architecture.
*Maintain accurate records for all infrastructure, equipment, and users
*Travel, as required, to company sites
Experience and Qualifications
*Experience in a similar technical support role.
*Strong troubleshooting abilities across a wide range of hardware/software technologies.
*Strong knowledge in the following areas:
oMicrosoft Teams Network
oAzure knowledge is benefical
oTelecommunications and Networks
oMicrosoft Hyper-V (& System Center Virtual Machine Manager) VMware Esxi
oSupporting Microsoft Technologies
oStrong Network understanding (LAN, WAN, Switches, VPN)
oGood understanding of voice technologies.
*Good knowledge in the following areas:
oMicrosoft Skype for Business and collaboration tools
oIP based and traditional voice
*Experience in an ITIL environment.
*Excellent communication skills both written and verbal.
*Excellent collaboration skills. With the ability to liaise effectively with multiple different stakeholder groups.
*High level of patience, politeness, tact and diplomacy.
*Excellent listening skills. With the ability to understand and interpret user & customer requirements.
*Strong problem-solving skills, covering both technical and business processes.
*Broad creative thinking, to be able to come up with new ideas to improve infrastructure, systems, process & financial performance.
*Ability to work calmly under pressure.
*Good organizational and planning skills and have an ability to multi-task and meet tight deadlines.