Head of Customer Operations

  • Location

    Greater London

  • Sector:


  • Job type:


  • Contact:

    Jack Stone

  • Job ref:


  • Published:

    9 days ago

  • Expiry date:


  • Consultant:

    Jack Stone

The Role: Lead and create a strategy for a new and exciting ISP looking to shake up the industry. The Head of Customer Operations will ensure customer success, have a handle on delivery and closely manage the support to customers. Looking for a leader with operational and commercial awareness to drive the customer operations function.
The Company: Head up by a CEO and Founder that has already enjoyed vast success within the telecoms/technology space and scaling up businesses, have secured a guaranteed nine-figure funding to help this business hit the ground running. By the year end there will be a multitude of hires and with a collaborative approach, they are seeking a leader to bring their own flavour to support a growth plan and be a significant player within the space.
The requirements for the Head of Customer Operations:


  • Exceptional analytical and negotiation skills.
  • Multi-tasking, with the ability to prioritise a busy workload.
  • Key eye for detail; can analyse and implement solutions.
  • Structured in process and very logical in making constructive judgment.
  • High leadership capabilities with a flexible and influential approach.
  • Thorough understanding and working knowledge of Telecoms industry.
  • Performance management and development.
  • Dealing with staff – recruitment, disciplinaries, grievance, development, incentive schemes, etc.
  • Operational transformation – identify changes and ownership of implementation.
  • Liaise and manage major supply chains.
  • An ambassador to the position the company’s reputation as a leading respected employer.
  • Customer centric with a passion of delivering against SLAs.

The package for the Head of Customer Operations:



  • Flexible : £60k
  • Commission
  • Bonus
  • Car
  • Negotiable Perks

The Head of Customer Operations is to be UK based and can work remotely