£60000.00 - £90000.00 per annum
8 months ago
Salary: £60,000 to £90,000 + Bonus + Benefits
Our client, a leader and innovator in the field of multilayer network control, are looking for a talented and creative Resident Engineer to join their UK team. As a Resident Engineer you are expected to have deep knowledge of service provider networking and be able to work with Tier 1 service providers in a secure environment. You are expected to become an expert on the company's products so that you work with the customer to ensure that they get the most out of the solution set. You will develop intimate familiarity with product data, access and system requirements. You will be required to work day to day with customers to demonstrate the product set to its best potential, provide knowledge sharing and on-the-job training to customers. You will be required to maintain and ensure the solution is operating to customer needs. You will ensure that customer feedback and product needs are accurately communicated to sales teams and development organization.
*Initially working closely with customer onsite (as well as supporting global customer workforce) to ensure products are exploited to their best potential within the deployment.
*Extending for other customers within the UK and potentially abroad over time.
*Be responsible for supporting installation and commissioning new solutions, s/w upgrades, configuration changes and rollout of new features within customer environment.
*Maintain production environment to ensure availability of products.
*Address trouble tickets where possible and funnel escalation requests to development organization.
*Lead technical conversations with customers on current capabilities and potential enhancements / new features.
*Identify potential opportunities for new features and functions with customer in partnership with sales teams.
*Create technical presentation material that aligns with messaging strategy.
*Be an advocate for customers within the product organization.
*Potentially support other deployments around the globe in a 'follow the sun' support model.
*Must have strong working knowledge of IP and Optical networking (SP experience preferred).
*Python on a level that enables the creation and/or modification of basic reports.
*Fluent in the Linux environment, ability to easily manage and edit files.
*Must be proficient in: using vi, configuring IP Tables, SSH tunneling, Docker, Vagrant, Curl, Shell scripting, Crontab, process management.
*Experienced using SQL for queries - advantage
*Experience in applying software/automation solutions to networking problems is a major plus.
*Must be a creative thinker!
*Good project management skills.
If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on