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Customer Success Manager

  • Location

    Greater London

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Contact:

    Jack Stone

  • Job ref:

    1136323

  • Published:

    9 days ago

  • Expiry date:

    2021-07-02

  • Consultant:

    Jack Stone

The Role: Effectively adopt a customer centric approach to large portfolio of customers for a new and exciting ISP looking to shake up the industry. The Customer Success Manager will ensure customer success, have a handle on delivery and closely liaise with the support to customers. Looking for an outgoing, influential Customer Success Manager to drive the customer support function.
  
The Company: Head up by a CEO and Founder that has already enjoyed vast success within the telecoms/technology space and scaling up businesses, have secured a guaranteed nine-figure funding to help this business hit the ground running. By the year end there will be a multitude of hires and with a collaborative approach, they are seeking a Customer Success Manager to bring their own flavour to support a growth plan and be a significant player within the space.
  
The requirements for the Customer Success Manager:

 

  • Exceptional customer satisfaction focus.
  • Multi-tasking, with the ability to prioritise a busy workload.
  • Key eye for detail; can analyse customer needs.
  • Good understanding and working knowledge of Telecoms industry.
  • An ambassador to the position the company’s reputation as a leading respected employer.
  • Customer centric with a passion of delivering against SLAs.
  • Promotes customer loyalty.
  • Enhancing customer awareness.
  • Supporting the onboarding of new customers.

The package for the Customer Success Manager:

 

 

  • Flexible: £30k
  • Car
  • Negotiable Perks

The Customer Success Manager is to be UK based and can work remotely.