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Customer Experience Manager

  • Location

    Lincoln

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Job ref:

    1144302

  • Published:

    24 days ago

  • Expiry date:

    2021-07-28

The Company: A start up ISP within the east of England are led by a CEO that has already enjoyed vast success within the ISP space and scaling up businesses. They have secured a guaranteed funding to help this business hit the ground running. By the year end there will be a multitude of hires and with a collaborative approach, they are seeking a leader to bring their own flavour to support a growth plan and be a significant player within the space.

The Role: Effectively adopt a customer centric approach to large portfolio of customers for a new and exciting ISP looking to shake up the industry. The Customer Experience Manager will ensure customer journey & success, have a handle on delivery and closely liaise with the support to customers. Looking for an outgoing, influential Customer Experience Manager to drive the customer support function.

Skills and Qualifications 
  • Experience in driving customer experiences working in a digitally led, agile environment 
  • Experience of using insight to drive action 
  • Good understanding of customer data management and legislation 
  • Good understanding of multi-channel customer communication
  • Experience with Salesforce preferred, specifically service cloud 
  • Experience within telecoms, financial services or utility businesses with a provisioning element to their customer journey is preferred 
  • Passion for delivering customer success 
  • Ability to influence and advise wider stakeholders 
  • Demonstrated ability to manage/contribute to competing priorities in a fast-paced environment
  • Resourceful, well organized, highly dependable and efficient.
  • Ability to thrive under pressure with a positive attitude, works well within a team as well as autonomously.
The package for the Customer Experience Manager:
  • Basic - £30-45k (Negotiable) 
  • Car/Travel 
  • Negotiable perks 
The Customer Experience Manager will be a commutable distance from Spalding, Lincolnshire.