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Customer Delivery Manager - Provisioning

  • Location

    London, England

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £30000.00 per annum

  • Contact:

    Drew Derry

  • Job ref:

    40414DD_1584542414

  • Published:

    12 days ago

  • Expiry date:

    2020-04-17

  • Start date:

    18/03/2020

  • Consultant:

    Drew Derry

Customer Delivery Manager - Provisioning
Location: Central London
Salary: Up to £30,000 + Company Benefits

Are you an ambitious Customer Services professional who thrives on a challenge and would like to work for one of the UK's most innovative and forward thinking Internet Service Providers? We are recruiting for a company who have been given financial backing to skyrocket their projects to build a true alternative network. The journey is just beginning so if you want to join a company that are going to challenge you, empower you and give you the opportunity to fast track your career and make a difference in the UK's digital economy then we want to hear from you.

Responsibilities:
*Project Co-ordination - ensuring all parts of the provisioning process run efficiently
*Customer service - providing regular updates to customers on order progress
*Customer Issue Resolution - acting as a 1st line of escalation for any provisioning related issues
*Wayleave Negotiation - liaising with landlord's and their lawyers to agree wayleaves
*Customer relationship management - manage customer's online Salesforce account to book surveys, installations and other Salesforce tasks that enable the process.

Key experience:
*Project Co-ordination skills
*Computer / CRM literate
*Professional telephone etiquette.
*Ability to negotiate with stakeholders.
*Ability to work individually and as a team
*Experience co-ordinating projects to completion
*Working with Salesforce or other CRM systems
*Excellent telephone experience, professional and polite.
*Enthusiastic and driven to achieve results and hit monthly targets.
*Previous experience of dealing with stakeholders / key decision makers.


If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on