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Client Manager

Client Manager

  • Location

    England

  • Sector:

    Fire and Security

  • Job type:

    Permanent

  • Salary:

    £50000.00 - £55000.00 per annum

  • Contact:

    Richard Thomas

  • Contact email:

    richard.thomas@tecres.uk.com

  • Job ref:

    41366RT_1600345594

  • Published:

    about 1 month ago

  • Expiry date:

    2020-10-17

  • Start date:

    17/09/2020

  • Consultant:

    #

Client Manager - Fire & Security - Banking, Healthcare, Retail

My client is a major Fire & Security engineering firm who deliver enterprise security solutions for clients in the blue-chip commercial, banking and healthcare sectors. They require a Key Account Manager/Client Manager to take on client accounts located heavily in either the South East or the Midlands.

Main duties:
To support Key Accounts and work closely with Sales, Service and Project teams to ensure customer retention and growth
To position the business to become a strategic partner with major customers to deliver mutually profitable business solutions
To develop customer loyalty and satisfaction.
To own the overall quality of service delivery for the contract ensuring account longevity, maximisation of account potential and financial improvement
Ensure KPIs relating to delivery of PPM, Reactive calls and additional Small Works are delivered
To ensure compliance with all Legal and Regulatory requirements
To rollout and introduce new security products

The successful candidate will be a seasoned account manager who has experience liaising with corporate or high security clients at executive level, with a track record of growing key accounts and maximising profitability within electronic security. In addition, candidates will also be expected to have experience within project management and service delivery within the enterprise security solutions space, with a technical understanding of cctv, access control and IDS.