Up to €650.00 per day
6 months ago
5 Months + Possible Extension
Location: Brussels, Belgium
Rate: €650 per day (Negotiable)
Duration: 5 Months + Possible Extension
SUMMARY OF ROLE:
The Change Manager is responsible to provide change management services tailored to deliver desired outcomes to our customers across all industry sector units, providing to them deep organization, change management and capability development expertise advising, leading and delivering large scale, complex, global transformation initiatives for our clients.
The Change Manager enables clients to manage their organizational change efforts, such as global ERP transformations, the transition to outsourcing, system and process change, merger integration, moving to a more customer focused organization, and wider large-scale transformation efforts.
Day-to-day responsibilities will include (but might not be limited to):
*Change Management document repository management
*Workshops & meetings management, using Design Thinking tools & techniques (including: meeting setup logistics, agenda creation, notifications to participants, capturing and sharing minutes of the meeting, time keeping, quality check/basic hygiene of documents to be presented, creation and follow-up on actions from the meeting, etc)
*Point of reference for specific activity, change management, stakeholder management, communications, engagement, training, role mapping.
*Independently deliver work products for specific solutions within a work stream using area of expertise.
*Build and manage relationships with clients mid to level managers.
*Provide training (as required) to the project team members to ensure the change management framework, tools, trackers and governance are being met as per the set standards
*Exposure to tools and technologies offered to enhance effectiveness of change management teams' activities
*Establish governance and meeting cadence with customers and cross-functional teams
*Coordinate with various functions - on dependencies, risks & issues
*Manage relationships with the customer stakeholders & also internal teams throughout
*Propose new tools/techniques for monitoring project/program performance, based on Genpact best practices and Lean/Six Sigma principles
*Identifies new opportunities within the current project/program and supports GRM with such information required for growing the current Customer engagement
REQUIRED WORK EXPERIENCE:
*5-7 years of experience in a relevant field (consulting) and relevant multinational companies (Big 4)
*At least 3 years of Project/ Change management and organizational transformation experience
*Experience/expertise in one or more of: change management communication management business readiness organizational design, benefits realization, training & development.
*Exposure to project/ change management principles, tools, approaches and deliverables
*Work experience in global environment
*Experience in engaging into strategic and tactical discussion with senior stakeholders
*Full lifecycle implementation experiences throughout all phases of the solution delivery lifecycle would be advantageous
REQUIRED EDUCATIONAL BACKGROUND:
*Post university studies would be an advantage
*Self-motivated with ability to work both independently and as part of a team
*Organized personality with attention to details, able to work simultaneously on different projects
*Excellent analytical skills
*Excellent communication skills at all levels of Genpact and customer organizations
*Excellent interpersonal, facilitation, presentation and influencing skills
*Training & coaching skills
*Excellent problem solving abilities and innovative approach upon: introduce new or modified work processes to accomplish the most with the least overall expenditure of time and resources
*Excellent change management abilities: leads and manages changes can work in ambiguity manage complex tasks simultaneously and manage stress on the job
*Strategic and conceptual thinking: conceptualizing the future environment and providing others with a clear image of what needs to be done to ensure long term success
*Anticipate by planning and time management: taking initiative and action with a clear business purpose in mind before others or the situation require it
*Decision making: taking calculated risk in complex, ambiguous or risky situations to force an issue or set a direction
*Implementation: setting stretched work standards and timely attain measurable outcomes
*Ability to coach, mentor and organize less experienced team members
*Strong relationship building skills and customer-service Orientation understand clients' needs & business contingencies handle internal and external stakeholders
*Can take decisions independently and display maturity while making decisions
*Is open to extensive travelling, if required
If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on