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CCTV Technical Support Engineer

CCTV Technical Support Engineer

  • Location

    North Yorkshire, England

  • Sector:

    Fire and Security

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £30000.00 per annum

  • Contact:

    Hayley Moore

  • Contact email:

    hayley.moore@tecres.uk.com

  • Job ref:

    42803HM_1620297456

  • Published:

    about 1 month ago

  • Expiry date:

    2021-06-05

  • Start date:

    ASAP

  • Consultant:

    #

CCTV Technical Support Engineer
Yorkshire
£25-30k

We are proud to be working with a leading security product distributor who have been supplying CCTV, Fire, Intruder, Door Entry & Access Control products for over 25 years, a leading name in the electronic security product market. They have a requirement for a CCTV Technical Support Engineer to carry out for remote support for their installation partners.

Responsibilities:
Office based and on-site CCTV technical support
Talking to customers over the phone and remoting into systems to resolve faults
Supporting commissioning remotely
Training customers and engineers on CCTV products
Communicate regularly with customers for feedback on products
Act as escalation point for technical issues

Skills required:
Experience providing technical support for security systems, ideally CCTV but training will be provided.
Understanding IP networking and basic network fault finding ability
High proficiency and understanding of all products used in a CCTV system
Results focused mind set with good problem solving skills
Strong communicator with good customer service skills
Passionate about CCTV and able to take responsibility to ensure success in the role

This is a fantastic opportunity for an experienced CCTV/Security engineer to come off the road and utilize their skills in an exciting and challenging role.