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Call Centre Advisor

Call Centre Advisor

  • Location

    Cambridge, Cambridgeshire

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    £12000.00 - £17000.00 per annum

  • Contact:

    Sam Smith

  • Contact email:

    sam.smith@tecres.uk.com

  • Job ref:

    36354SAM_1545035151

  • Published:

    3 months ago

  • Expiry date:

    2019-01-16

  • Start date:

    10/12/2018

  • Consultant:

    #

We are looking for a personable and hard-working contact centre advisor to join a civil engineering and telecommunications company based in Longstanton. This role will involve taking phone calls / queries from various parties and resolving / escalating the query to ensure a satisfactory resolution.

You will require a good working knowledge of Microsoft office for this position.

Call Centre Advisor
Salary: Up to £17,000 + Benefits
Location: Longstanton

Responsibilities:
*Answer inbound calls quickly and professionally ensuring the interaction is polite throughout the call and reflects company values
*Resolve queries during the calls where possible, ensuring the query is escalated to the right party if further intervention is required
*You will retain ownership of the query whilst it remains open ensuring progress is communicated
*Record all activity in the company systems relating to the call enabling accurate trend analysis to be completed
*Highlight better ways of working/suggestions for improvement that either benefit the contact centre team directly or that would have a positive impact on an established process
*Ensure a good understanding of the client contracts and relevant key legislation to enable a confident call handling experience

Please provide an up to date CV for consideration.