2nd Line Support (Telephony)

2nd Line Support (Telephony)

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    £28000.00 - £32000.00 per annum

  • Contact:

    Drew Derry

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Start date:


  • Consultant:


2nd Line Support (Telephony)
Salary: Up to £32,000 + Benefits
Location: Newcastle-Upon-Tyne

An exciting opportunity exists for an individual with the right shared common values to join this company, they are committed to encouraging growth and innovation, promoting a fun and friendly place to work and providing a supportive environment for all of our staff, whilst delivering on excellent customer service and exceeding in everything we do.

Main Purpose of Job
To supply technical assistance to the customer base. To plan and deploy various technologies on customers premises and support to other lines within the business. A team focus is essential.

*Responsible to: Customer Service Manager & Technical Director.
*Responsible for: Self, Customers, Trainees & Apprentices.
*Liaison with: All Internal Business Areas, Third Party Vendors\Partners and Customers.

Two or more years working in a role responsible for delivery and implementation of telecommunications solutions and supporting communications infrastructures. Working directly for a telecommunications provider previously would also be beneficial.

The applicant must be proficient and have proven track record implementing and supporting the following:
*Analogue & ISDN
*Session Initiation Protocol (SIP)
*Quality of Service (QoS)
*Network Routing Protocols, Inc. OSPF & BGP
*VLAN and LAN Switching Environments
*WAN & Internet Technologies
*Good numeracy, Literacy and Communication Skills

*Administering, deploying and troubleshooting Mitel phone systems.
*Cisco Certified Network Associate (CCNA, current)
*A working knowledge of virtual infrastructure, e.g. VMWare or HyperV
*Experienced in Deploying & Supporting Firewall Technologies, for example Cisco ASA, SonicWALL Appliances.

If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on