2nd Line Support (IT + Networking)

2nd Line Support (IT + Networking)

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    £28000.00 - £32000.00 per annum

  • Contact:

    Drew Derry

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Start date:


  • Consultant:


2nd Line Support (IT + Networking)
Salary: Up to £32,000 + Benefits
Location: Newcastle-Upon-Tyne

An exciting opportunity exists for an individual with the right shared common values to join this company, they are committed to encouraging growth and innovation, promoting a fun and friendly place to work and providing a supportive environment for all of our staff, whilst delivering on excellent customer service and exceeding in everything we do.

Main Purpose of Job
To supply technical assistance to the customer base. To plan and deploy various technologies on customers premises and support to other lines within the business. A team focus is essential.

*Responsible to: Customer Service Manager & Technical Director.
*Responsible for: Self, Customers, Trainees & Apprentices.
*Liaison with: All Internal Business Areas, Third Party Vendors\Partners and Customers.

*Two or more years working in a Managed Service Provider (MSP) environment in a Support Role.
*Proficient for 2 Years or more in the following:
oWorking Knowledge of Network Routing Protocols, Inc. OSPF & BGP
oA proven track record working troubleshooting LAN, WAN & Internet Technologies
oProficient with Windows Server Operating Systems (2012 and above)
oA deep understanding of Microsoft Active Directory and Group Policy
oWorking Knowledge of Virtualisation Technologies, VMWare and\or HyperV
*Experienced in Deploying & Supporting Firewall Technologies, for example Cisco ASA, Sonicwall Appliances.
*A proven track record of two or more years, installing, maintaining and troubleshooting server technologies, including but not limited to Microsoft Windows Server & VMWare vSphere.
*DBS 5 Year Screening
*Good numeracy, Literacy and Communication Skills

*VMWare Certified Professional Certification (current)
*Microsoft MCSA Windows Server or above (current)
*Cisco Certified Network Associate (CCNA, current)
*Experience with administering and troubleshooting Mitel phone systems.

If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on