1st Line Support Engineer x4

1st Line Support Engineer x4

  • Location

    Kingston Upon Hull, East Riding of Yorkshire

  • Sector:


  • Job type:


  • Salary:

    £20000.00 - £22000.00 per annum

  • Contact:

    Drew Derry

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start date:


  • Consultant:


1st Line Support Engineer x4
Location: Hull, UK
Salary: £20,000\£22,000 + Benefits (Negoitable)

We are currently looking for x4 Engineers for this role.

The Role:
Our Technical Advisers are responsible for helping to make life easier and better for our customers by providing a professional, helpful, high-quality service and assistance. Liaising directly with our customers, this team use their relationship-building skills and technical expertise to ensure we deliver on service promises.
You will be responsible for actively resolving our customer's complex broadband/telephony queries whilst identifying and prioritising customer needs. Helping our customers get what they need from our products and services, liaising with other areas within the business to provide input and solutions to resolve customer queries.

Key Accountabilities:
*Using your strong technical skills to assist with any customer issues that may arise
*Build immediate rapport and confidence with the customer by listening to them to fully understand their reason for contact, and what we can do to help them
*Take ownership for every customer interaction, taking personal responsibility to see it through to a resolution that leaves the customer feeling that we have made their life easier and better
*Be accountable for ensuring that every customer interaction is handled to the same consistent high standard no matter what the issue
*Use your natural people skills and initiative to effectively handle queries, resolve issues where possible, but escalating where needed
*Operate professionally and efficiently within a large team committed to delivering exceptional customer experience at all times and be able to show initiative during quieter periods
*Be resilient and committed to delivering a consistent customer experience, even when higher call volumes or unforeseen service issues challenge customer contact levels and sentiment
*Use problem solving skills to identify and resolve recurring issues, making sure we work in the spirit of continuous improvement

About You:
You will be motivated and driven to develop your career. To be successful in this role, you will have:
*A strong technical background with previous experience dealing with complex broadband/network issues
*Strong Customer Service background, ideally with experience in broadband networking support
*Great attention to detail
*Excellent problem-solving skills and show initiative
*Strong stakeholder management and communication skills
*Ability to multi-task and thrive within a fast-paced environment
*Excellent organisational skills, prioritising workload
*Driven and show great enthusiasm in delivering results

Desirable Experience:
Experienced in the use of the following;
*Cisco UC
*Networking CCENT

What Else you'll need to know:
*Full time permanent role, flexible working hours
*Contact Centre opening hours: 7am-10pm with various working patterns
*You will typically be working during standard business working hours, which can include weekends and bank holidays. Your actual working hours will be discussed during Interview

If you are interested in this role, can recommend anyone, or require further information please do not hesitate to contact Drew Derry on 01932 83 7792 or via email on