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1st Line Support Engineer

1st Line Support Engineer

  • Location

    Surrey, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £32000.00 per annum

  • Contact:

    Henry Thorne

  • Contact email:

    henry.thorne@tecres.uk.com

  • Job ref:

    37588HT_1556881375

  • Published:

    3 months ago

  • Expiry date:

    2019-06-02

  • Start date:

    ASAP

  • Consultant:

    #

My client is global CCTV & IP Surveillance manufacturer and develop cutting edge surveillance hardware and software.
They have a requirement for a 1st Line Support Engineer to provide 1st line support to customers and distributors, delivering the highest of quality responses within agreed time frames.

Salary: £25,000-£32,000
Working Hours: Monday-Friday 9.00-5.00

Key Responsibilities:
- Provide timely and accurate advice and support via telephone, e-mail and remote control to all customers/distributors/users.
- Accurately log all customers issues received into the CRM database.
-Maintain and develop the companies adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date.
-To provide a high level of support to customers and associated service facilities.

Skill Requirements:
- A background in IT is required, any experience/knowledge of the security industry would be beneficial.
-Networking or camera experience would be advantageous.
- English language skills are essential along with at least two of the following European Languages Skills: Spanish, French, Italian, German.
- Self-Motivated and able to work on own or under pressure.
-Ability to work within tight deadlines and schedules
- Business or technical Degree level Education would be desirable as would any industry related qualifications.
- PC literate- Intermediate and Advanced _Microsoft Office_ skills to include Excel.
- Clean Driving License.