1st Line Support Engineer

1st Line Support Engineer

  • Location

    East Midlands, England

  • Sector:


  • Job type:


  • Salary:

    £20000.00 - £25000.00 per annum

  • Contact:

    Ollie Tiernan

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:


  • Consultant:


Are you a 1st Line Support Engineer with over 2 - 3 years experience in IT or Telecoms experience? Do you have good customer service background and enjoy taking on a challenge? Do you want to join a company that will provide you training on innovative technology specifically focused on the retail intelligence market? If the answer to these questions is yes then we want to hear from you!

1st Line Support Engineer
Location: Midlands (Birmingham)
Salary: Up to £25k + Casual Dress + Pension + Flexible Schedule + On-site parking + sick pay + work from home

· Triage of all new tickets (via Email, phone, internal origin) capturing initial detail
· Prioritising, categorising, capturing further detail, and task allocation
· Task management through escalation to resolution, and client resolution update
· Update internal documentation and systems
· Administration of systems and process where requested
· Ensuring all client and stake holder communication is comprehensive, meets expectation and SLAs

Please email a copy of your up to date CV to Oliver Tiernan for more information -