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1st Line Network Engineer

1st Line Network Engineer

  • Location

    Croydon, Surrey

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £18000.00 - £28000.00 per annum + Company Benefits

  • Contact:

    Conor Whelan

  • Contact email:

    conor.whelan@tecres.uk.com

  • Job ref:

    36502CWH_1547032934

  • Published:

    3 months ago

  • Expiry date:

    2019-02-08

  • Start date:

    09/01/2019

  • Consultant:

    #

An exciting opportunity to join a rapidly expanding global telecommunications company has arisen at a static site in Croydon. The role will involve splits shifts between 8am and 8pm and so close proximity to Croydon is a must. Candidates will need to have experience of network support and ideally have some experience with Cisco Routers, Meraki Access Points and a general LAN/WAN knowledge. Ideally 1year+ of previous network support is desirable. This role involves excellent communication skills as well as the ability to deliver fantastic customer service.

1st line Network Support Engineer
Location: Croydon
Salary: Up to £28,000 + Company Benefits (including pension, healthcare, 24 days holiday, etc)

Responsibilities:
*Monitoring systems, receiving, categorising, logging and retaining ownership of Enterprise Data customer service incidents and service requests.
*Responsible for providing first tier support on client services.
*Incidents and service requests that cannot be resolved must be passed to the appropriate resolving group, internally and with 3rd parties, however ownership and accountability for managing the incident/service request and keeping all stakeholders informed of progress remains with the Tier 1 Data engineer.
*Monitor Dashboards for alarms on customer equipment and respond appropriately
*Monitor all London data incidents in ticketing platform, ensuring timely updates are provided to customers

Knowledge and Skills required:
*Experience in front line customer services or contact centre operations within the IT Services or Telco industries
*A basic understanding of IT & Networking communications Voice, Mobile and Data technology areas is desirable
*Client communication skills and experience in managing expectations in relation to faults, problems / incidents
*Cisco or ITIL training is desirable

Please provide an up to date CV for consideration.