Role
: Technical Support Engineer
Location:
Belfast
Salary:
£30,000 per annum
Are you a Technical Support Engineer based in Craigavon looking for a role that offers stability, technical variety, and the opportunity to support a wide range of Fire & Security systems? As a Technical Support Engineer, you will provide first-line support to engineers and end users while ensuring high levels of customer satisfaction and efficient resolution of technical queries.
Responsibilities :
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Provide technical support to end users and engineers internally and externally.
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Ensure prompt and accurate information is logged and scheduled.
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Prioritise workload effectively to meet contractual deadlines.
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Answer customer calls while maintaining excellent customer service standards.
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Attempt first-line fixes before escalating to the service team.
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Support the Service Scheduling Team when required.
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Carry out reasonable tasks as requested by line supervisors and the Head of Service.
Experience and Certifications Required:
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Minimum of 3 years’ experience across Intruder, CCTV, Access Control, and Fire systems.
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Strong customer focus with excellent telephone manner.
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Ability to prioritise and manage workload effectively.
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Strong interpersonal and communication skills.
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Good general product knowledge of Fire systems.
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Experience with Network/IP-based products.
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources.
