Role
: Service Manager
Location:
England
Salary:
£45,000 to £55,000 per annum
Are you an experienced Fire and Security Service Manager looking to lead and develop a high-performing engineering team? This is a fantastic opportunity to join a forward-thinking business, driving the delivery and development of its fire and security service and project functions while ensuring NSI Gold compliance and service excellence.
Responsibilities :
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Plan, schedule, and manage all service and project works to ensure timely completion and customer satisfaction.
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Allocate engineering resources effectively and monitor performance to meet operational demands.
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Conduct site and engineer audits to ensure compliance with quality, safety, and NSI Gold standards.
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Manage departmental budgets, forecasts, and financial performance.
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Track and deliver key performance indicators (KPIs) while identifying opportunities for efficiency improvements.
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Lead, motivate, and develop a team of engineers and apprentices through training and performance management.
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Provide technical support and act as the main point of escalation for engineers and clients.
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Maintain up-to-date knowledge of relevant British Standards (e.g. BS 5839, BS EN 50131) and emerging technologies.
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Ensure customer satisfaction through proactive communication and excellent service delivery.
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Collaborate with sales and commercial teams to support business growth and client onboarding.
Experience and Certifications Required:
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Minimum 5 years’ experience in a managerial role within the fire and security industry.
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Strong technical knowledge of fire alarms, security systems, CCTV, and access control.
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Excellent understanding of NSI Gold and relevant British Standards.
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Proven success in planning, budgeting, and KPI delivery.
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Recognised qualification in Fire and/or Security Systems (FIA Units, City & Guilds, or NVQ).
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Full UK Driving Licence.
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Strong leadership, communication, and organisational skills.
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources.
