Role
: Service & Maintenance Manager
Location:
London
Salary:
£50,000 to £60,000 per annum
Technical Resources are working with a leading Security Systems Integrator seeking an experienced and motivated Service & Maintenance Manager to oversee their service operations. The successful candidate will manage day-to-day activities within the department, ensuring all reactive and planned preventative maintenance (PPM) works are completed efficiently, on time, and to a high standard. This role demands strong leadership, a solid technical background, and a proactive approach to performance management and continuous improvement.
Responsibilities :
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Lead and develop engineering and administrative teams.
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Oversee daily operations of the Service & Maintenance department.
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Schedule, allocate, and monitor completion of all reactive and PPM tasks.
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Ensure works are delivered on time, meeting all KPI and SLA targets.
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Audit engineering performance and ensure compliance with NSI standards.
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Drive process improvements and operational efficiencies.
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Provide technical support to engineers, admin staff, and clients.
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Collaborate with other departments to ensure seamless service delivery.
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Act as the main point of escalation for client issues, ensuring timely resolutions.
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Manage disciplinary processes in line with company procedures.
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Support client relationship management and contribute to business growth.
Experience and Certifications Required:
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Proven experience managing a service or maintenance team in a technical environment.
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Strong leadership and people management skills.
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Excellent organisational and communication abilities.
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In-depth understanding of reactive and PPM workflows.
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Experience working with KPI and SLA frameworks.
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Strong data analysis and performance improvement capabilities.
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Solid technical knowledge of Access Control, CCTV, and Intruder Alarm systems.
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Experience with systems such as CCURE, Gallagher, CEM, Avigilon, FLIR, VideoEdge, or ExacqVision (preferred).
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Customer-focused, commercially aware, and confident in managing client relationships.
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources.
