Role
: Service Engineer
Location:
London
Salary:
£37,000 to £45,000 per annum
Are you looking for a Service Engineer position working in London? As a Service Engineer, you will play a key role in maintaining the performance and reliability of Smart Building technologies across a diverse client portfolio. This is a hands-on role involving both reactive and planned service activities, ensuring that issues related to security systems and network infrastructure are resolved efficiently and within agreed SLAs. You will be working for a leading smart building solutions provider.
Responsibilities :
- Respond to reactive service calls and undertake planned maintenance across client sites, ensuring timely issue resolution within SLA targets
- Diagnose and resolve faults in security systems (including CCTV and access control) as well as network infrastructure
- Liaise directly with client stakeholders, including site management and IT teams, to coordinate service activities with minimal disruption
- Work with third-party suppliers and hardware vendors to expedite parts replacement, technical support, and issue resolution
- Maintain accurate documentation, including fault reports, maintenance logs, and system updates
- Collaborate with internal teams such as the Service Desk and Technical Support to escalate and resolve complex issues
- Provide technical feedback and recommendations for system improvements or upgrades
- Ensure compliance with health and safety regulations and company policies during all site activities
- Participate in an on-call rota to provide out-of-hours support when required
Experience and Certifications Required:
- Certifications in security systems (NSI, SSAIB) or networking (CompTIA Network+, Cisco CCNA)
- Full UK driving licence
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources.
