Role: Service Coordinator
Location: Newcastle
Salary: £20,000 - £25,000 per annum
Technical Resources are seeking a motivated and detail-oriented Service Coordinator to join a team in Newcastle. This is an exciting opportunity for someone who is organised, proactive, and eager to play a key role in supporting the smooth operation of site maintenance and administrative functions within a dynamic and growing company.
Responsibilities:
- Serve as the main point of contact for residents, addressing inquiries about fire safety measures, emergency response procedures, and fire prevention best practices.
- Respond to resident concerns and feedback promptly and professionally, ensuring effective communication with the project team.
- Keep residents informed on construction progress and site activities.
- Organise regular surveys and assessments to gauge resident satisfaction and identify areas for improvement.
- Provide subject knowledge input to tenders and PQQs as required.
- Maintain accurate records and feedback for reporting and analysis.
- Arrange regular fire safety assessments in residential areas, identifying hazards and recommending preventive measures.
- Collaborate with the team to ensure fire safety systems are well-maintained and compliant with regulations.
- Answer and manage incoming calls and oversee both personal and shared mailboxes.
- Raise orders with suppliers, monitor deliveries, and check invoices against orders.
- Book travel, hotels, and vehicle maintenance appointments as needed.
- Assist in scheduling appointments and meetings, and prepare reports and documents.
- Provide general administrative support to the team and management.
- Build and maintain trusting relationships with suppliers, customers, and colleagues through integrity and honesty.
- Perform other duties as assigned by senior management.
Experience and Certifications Required:
- Strong organisational and time management skills.
- Proficient in Microsoft Office (Word, Excel).
- Excellent communication and interpersonal abilities.
- High attention to detail and ability to multitask effectively.
- Flexibility to adapt to changing needs, with the ability to work both independently and as part of a team.
- Exceptional customer service skills.
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
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Learn more about Fire and Security recruitment at Technical Resources.
