Role
: Senior Security Service Manager
Location:
West London
Salary:
£45,000 to £60,000 per annum
Are you looking for a Senior Security Service Manager role based in Milton Keynes? As a Senior Security Service Manager, you will take full leadership responsibility for the Security Service Department, overseeing service delivery, technical standards, NSI compliance, and people management across a growing security operation. You’ll be working for an established security systems business operating from brand-new offices with excellent staff facilities.
Responsibilities :
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Lead and manage service engineers, helpdesk, and service coordination teams
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Ensure SLA, KPI, PMV, and productivity targets are consistently achieved
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Act as the Nominated Technical Manager within an NSI-regulated environment
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Provide escalation-level technical support both remotely and on-site
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Drive recurring service revenue and improve operational efficiency
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Manage day-to-day people matters, including holidays, sickness, and attendance
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Work closely with the Head of HR on wider HR processes
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Act as a senior escalation point for key security clients
Experience and Certifications Required:
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Proven experience as a Service Manager / Senior Service Operations Manager
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Strong technical background across CCTV, intruder alarms, and access control
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Experience working within NSI or regulated security environments
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Commercially aware leader with strong people management skills
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Hands-on approach with the ability to support both operationally and technically
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources.
