Role: Monitoring Station Manager
Location: Glasgow
Salary: £35,000 - £45,000 per annum
Technical Resources are seeking an experienced Monitoring Station Manager to oversee the operations of Alarm Receiving Centre (ARC) in Glasgow. In this pivotal role, you will manage a team of supervisors and operators who monitor and respond to alarms, ensuring the safety and security of properties and individuals.
Responsibilities:
- Lead and manage the Monitoring Station team, fostering a culture of accountability and high performance.
- Ensure the 24/7/365 operational status of the monitoring station, responding to alarm signals promptly and efficiently.
- Develop, enforce, and maintain security protocols and standard operating procedures (SOPs) to ensure the confidentiality and integrity of alarm data.
- Ensure CCTV monitoring is completed in accordance with industry standards and best practices.
- Train and develop monitoring station operators, providing support and guidance for their professional growth.
- Ensure quality control by verifying alarm signals, dispatching appropriate responses, and minimising false alarms.
- Troubleshoot and resolve technical issues related to alarm systems and CCTV equipment.
- Act as the main point of contact for clients, addressing concerns and ensuring customer satisfaction.
- Coordinate emergency responses, liaising with law enforcement, emergency services, and clients as needed.
- Ensure compliance with relevant laws, regulations, and industry standards, conducting audits when necessary.
- Continuously improve operational efficiency through process optimisations and technology integrations.
Experience and Certifications Required:
- You have several years of experience in alarm monitoring or security operations, with at least 1-2 years in a supervisory or managerial role.
- You have a deep understanding of alarm systems, CCTV, and other monitoring equipment, with the ability to troubleshoot and resolve issues under pressure.
- You’re highly experienced in using Sentinel – Alarm Monitoring Software and other alarm monitoring systems.
- You excel in leading and motivating a team, making critical decisions during emergencies, and ensuring operational efficiency at all times.
- You have strong communication skills, both verbal and written, to interact effectively with clients, staff, and emergency responders.
- You have a keen attention to detail and the ability to assess alarm events accurately and respond accordingly.
- Proven experience with Sentinel Alarm Monitoring Software.
- Several years of experience in alarm monitoring or security operations, with at least 1-2 years in a supervisory or managerial role.
- Proficiency in alarm monitoring software and security systems.
- Strong leadership, troubleshooting, and decision-making skills.
- Ability to work effectively under pressure and manage critical situations.
- Excellent communication skills to work with clients and internal teams.
- Strong attention to detail in monitoring and assessing alarm activities.
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
