Job Title:
Help Desk Support
Location:
London
Rate: £190 p/day
Are you an experienced Help Desk Support professional looking for your next opportunity in central London? This role offers the chance to join a busy IT support team providing front-line assistance to staff, logging and managing support tickets, and ensuring issues are resolved efficiently. Experience in retail IT environments will be highly beneficial.
Description of contract/programme of works:
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Provide 1st and 2nd line support to staff.
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Log incidents and service requests in the ticketing system.
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Assign tasks to appropriate team members and monitor progress.
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Troubleshoot and resolve IT issues efficiently and professionally.
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Maintain clear communication with users to ensure timely resolution.
Experience required:
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Proven experience in a help desk or IT support role.
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Good understanding of IT systems, hardware, and software troubleshooting.
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Familiarity with ticketing or ITSM systems.
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Experience in the retail sector (preferred).
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources
