Role: Fire and Security Service Manager
Location: Wiltshire
Salary: £40,000 - £45,000 per annum + Car Allowance
Technical Resources are seeking a Fire and Security Service Manager in Wiltshire to oversee all aspects of service delivery for fire and security systems. This is an office-based role, where you will manage a small team of engineers and support office staff, ensuring exceptional service standards and compliance with industry regulations.
Responsibilities:
- Plan, allocate, and oversee service and fault work for engineers, ensuring optimal resource utilisation
- Supervise, mentor, and support engineers, providing technical guidance as needed
- Assist office administration staff with technical queries and job coordination
- Maintain accurate records in the CRM system, including job bookings, call-outs, time sheets, and preventative maintenance schedules
- Manage client communications, ensuring issues are resolved promptly and professionally
- Monitor and report on key performance indicators such as SLA adherence, first-time fix rates, and PPM completion
- Ensure all activities comply with NSI, BAFE, and HSE standards
- Provide occasional technical support on-site and represent the company at client meetings
Experience and Certifications Required:
- Strong technical understanding of fire and security systems
- 3 years’ supervisory experience within the fire and security services sector, including hands-on field exposure
- Excellent administrative, planning, and organisational skills
- Effective communicator, able to liaise confidently with technicians, clients, and suppliers
- Proficient in using CRM systems and maintaining accurate service records
- Full UK driver’s licence
- NSI and/or BAFE certifications preferred
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
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Learn more about Fire and Security recruitment
at Technical Resources.
