Role: Fire Alarm Service Manager
Location: East London
Salary: £50,000 - £55,000 per annum
Technical Resources are looking to recruit an experienced Fire Alarm Service Manager to join a team in East London. This is a fantastic opportunity for a motivated individual with a strong technical background in fire alarms and proven experience in managing service teams. The role is primarily office-based, but will require occasional site and client visits.
Responsibilities:
- Manage and lead a team of 4 service desk operators, 2 team leaders, and a team of field engineers
- Provide front-line resolution of customer queries, ensuring exceptional service delivery
- Offer technical support to both customers and internal teams
- Conduct site audits to ensure compliance and service quality
- Liaise with clients to maintain strong relationships and address ongoing service needs
- Oversee the recruitment and onboarding of engineers
- Prepare and deliver reports to senior management
- Ensure all activities comply with industry standards and company policies
Experience and Certifications Required:
- Prior experience as a Service Manager or Service Supervisor within the fire alarm industry
- Strong technical background with fire alarm systems
- Experience managing teams or running projects
- FIA qualifications (essential)
- Excellent communication and client liaison skills
- Strong organisational and leadership abilities
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
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Learn more about Fire and Security recruitment
at Technical Resources.
