Role
: Field Line Manager
Location:
London
Salary:
£50,000 to £55,000 per annum
Are you an experienced Fire Systems professional looking to take the next step into a leadership role? As a Fire Systems Field Line Manager, you will oversee the day-to-day operations of a regional engineering team, ensuring high-quality service delivery and strong client satisfaction across Central London. You will be working for a well-established fire and security provider with a proven track record in delivering robust fire systems solutions throughout the UK.
Responsibilities :
- Provide exceptional customer service, maintain strong client relationships, and conduct regular review meetings
- Manage and organise the day-to-day duties and performance of a team of field engineers
- Take ownership of key accounts and service contracts within the region
- Work closely with the operations and administration teams to support efficient service delivery
- Oversee all regional works, including RAMS, first-time fix rates, deadline adherence, planned maintenance, remedial tasks, and real-time documentation submission
- Manage allocated job budgets and justify increases or variations when required
- Conduct engineer audits, including PDA usage, paperwork checks, timesheets, mileage logs, and vehicle inspections
- Carry out customer site audits and review O&M manuals and site records
- Monitor supplier and subcontractor costs within the region
- Assess training requirements to maintain accreditation and competency standards
- Produce monthly and ad hoc reports for senior management
- Conduct engineer appraisals and probation reviews
Experience and Certifications Required:
- Demonstrable experience in the fire systems industry in a supervisory or managerial capacity
- Strong background in a customer-facing environment
- Excellent communication and customer service skills
- Proven people-management experience
- Ability to build strong internal and external relationships with a professional approach
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources.
