Role
:3rd Line IT Support & Infrastructure Specialist
Location:
Kent
Salary:
£50,000 to £55,000 per annum
Are you an experienced 3rd Line IT Support & Infrastructure Specialist based in Kent, looking for a role where you can take ownership of group-wide infrastructure and play a key part in shaping a modern hybrid IT environment? Technical Resources is recruiting for a senior IT specialist to support and develop critical systems across a multi-site fire and security organisation.
Responsibilities :
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Deliver 3rd line technical support across multiple UK sites
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Lead and manage infrastructure projects, including disaster recovery and M365 tenant migrations
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Administer and maintain the Microsoft 365 environment (Exchange, SharePoint, Teams, Entra ID, Azure, Azure Arc)
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Manage backup and recovery solutions (e.g. Veeam, Backup Exec)
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Support and optimise physical and virtual server environments
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Work closely with third-party vendors and internal stakeholders
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Mentor 1st and 2nd line support engineers
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Maintain IT security compliance, including MFA, access controls, and vulnerability remediation
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Ensure system reliability through proactive maintenance and accurate documentation
Experience and Certifications Required:
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Minimum of 5 years’ experience in a senior IT support or infrastructure role
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Strong experience supporting multi-site environments
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Solid understanding of ITIL frameworks and best practice service delivery
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Strong knowledge of Windows Server (2012–2025)
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Microsoft 365 administration, including Azure and Entra ID
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Active Directory and identity management expertise
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Networking knowledg,e including TCP/IP, DNS, DHCP, VPNs, VLANs, and BGP
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Experience with Cisco Meraki and Catalyst infrastructure
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Hyper-V virtualisation and replication experience
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Excellent troubleshooting, communication, and organisational skills
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about
Fire and Security recruitment
at Technical Resources.
