West Yorkshire
45,000.00 - 50,000.00 Per Annum
22-09-2021 04:27 PM

3rd Line Support - £50k

  • Multi award-winning provider
  • Leader of innovative solutions
  • Huge growth plans (recent acquisitions)

The Company: 
A multi award-winning provider of communications and IT solutions for businesses. Specialising within various verticals they are highly ambitious to be one of the best providers within the UK. Passionate about what they do, core values around integrity, performance and passion are seeped throughout the team. A company really going places and thriving in a fast-paced environment, they are seeking a 3rd Line Support Engineer to join the ride.
The Role:
As a 3rd Line Support Engineer, you will be responsible for:

  • Resolve high level technical issues both directly from customers and through technical escalation
  • 3rd Line Support, Windows Server administration, Active Directory, Exchange, Virtualisation, Networking technologies
  • Maintain a high-level of knowledge on all supported customers and their environments
  • Troubleshoot server and network performance and make recommendations
  • Manage backup and disaster recovery systems and processes
  • Manage firewalls and network security
  • Keep operational documentation up-to-date
  • You'll provide the senior escalation point for customers and other members of the team.


  • Microsoft Server 2012, 2012R2, 2016, 2019
  • Exchange 2010 and above
  • Office 365/Migrations
  • Virtualisation within Hyper-V & VMware
  • Remote desktop services
  • Network and firewall management
  • Backup and recovery systems and processes
  • SharePoint Administration
  • SonicWALL experience

The Salary for the 3rd Line Support:

  • Salary: £50k
  • Pension scheme
  • 20 days holiday plus the option to buy additional holiday days.
  • Duvet day (Day of annual leave for your birthday)
  • Maternity pay
  • Onsite parking
  • Free gym membership

The 3rd Line Engineer will be based around the Leeds area