London
IT
55,000.00 - 75,000.00 Per Annum
Permanent
08-09-2021 04:50 PM
06-10-2021
ASAP
1042339

Customer Success Manager - £55-75k Basic.

  • Customer Focused
  • Next Generation Cloud
  • Huge Investment!

The Company:
Join the leaders in cloud native transformation as they begin their next phase of growth. With operations in over 10 countries around the world & platinum partnerships with leading hyperscalers, they are looking for driven & ambitious cloud thinkers with a “hold my beer/coffee - I got this” attitude. With a company like this, every day will have you working with the latest cutting-edge public cloud technologies to always stay one step ahead of the game, with a huge investment in personal and professional development for their staff. Apply now to start your journey into the cloud! 
  
The Role:
Due to the global increase of interest in public cloud solutions, this company is focusing more than ever on delivering excellence customer service. As a part of the Managed Cloud team, the Customer Success Manager will focus on keeping the customer service at its highest standards, yet understanding the team needs and capabilities. The Customer Success Manager will be responsible for increasing customer's satisfaction and translating customers needs to the services offered by Managed Cloud, while supporting teams in daily duties.

Minimum Requirements:

  • Experience in a similar role gained in mid-size or large, international companies
  • Excellent communication skills
  • At least knowledge and understanding about tools such as Jira, Confluence
  • In-depth understanding of ITIL/support processes
  • Previous experience in support/maintenance or customer service
  • Strong focus on customer satisfaction

Salary Package for the Customer Success Manager:

  • Basic £55-75k
  • Negatable Benefits 

The Customer Success Manager will be based in London with flexible/remote working.