Any manufacturer of security systems needs to be able to train installers. During lockdown, hands-on, face-to-face training for installers had to be replaced with virtual training – leading to a revolution in how companies think about support.
One manufacturer developed systems to enable companies to function during COVID – then got stuck on how to train installers to work with the systems. They had to act quickly to create a virtual learning programme to simulate hands-on experience as closely as possible.
Part of replicating in-person tech training has nothing to do with the tech. It’s about making sessions social and engaging, rather than forcing learners to sit through a webinar-style infodump. Small groups encourage social participation, and combining bite-sized chunks of info with interactive participation helps to keep people engaged. One example is enabling learners to access the security system remotely and be guided through using it.
During COVID, access control systems have been an urgent learning priority, helping to keep workplaces safe from infection. Using Bluetooth credentials to control access is a major trend, with most people now fluent enough smartphone users to have no trouble using an app to get into a building.
While most workplaces have now reopened, virtual tech training, like home working, isn’t going away. Installers appreciate the convenience and accessibility of virtual learning, and feedback from customers has been positive too.
Constantly changing government restrictions and increased demands on installers’ time mean access to training in several different mediums is vital to keep companies agile and adaptable. The challenge manufacturers now face is to keep information and quality consistent across all methods of training.