Telecoms, Trends, Innovation...
The telecoms sector is at the centre of a storm of digital innovation. Active mobile broadband subscriptions have passed 7.7 billion (up from 3.3 billion in 2015) and global IP traffic is set to reach almost 400 exabytes a month by 2022.
But it’s not only telecoms products and services that have gone digital; the digital revolution has also transformed the way telecoms companies do business. Sales, marketing, customer engagement, and other functionalities now demand cutting-edge technology and strategies. Read on to discover the top emerging trends for 2021 and beyond.
Artificial Intelligence/Machine Learning (AI/ML)
AI/ML is one of the leading telecoms trends for 2021, with companies using it to crunch vast amounts of user data and glean valuable insights on customer behaviour.
AI-driven bots and virtual assistants help customer support services handle everything seamlessly. They can provide personalised customer engagement based on each customer’s history.
Through predictive maintenance and smart impact analysis, AI and machine learning can also be used to optimise network reliability. And AI-based analytics allow companies to predict future industry trends and to spot bugs and issues in their services before they become a problem.
5G, the fifth generation of high-speed broadband, can move more data faster, with lower latency and lower connectivity cost, and a better user experience than 4G network. Leading telcos have now started deploying 5G, and increased implementation is expected in 2021.
While 5G will accelerate innovation across sectors, it also comes with new security challenges for the telecoms industry to grapple with.
While it’s not a new term, DevOps is becoming an increasingly important factor in telecoms as virtualisation platforms become the norm. Efficient DevOps implementation helps to preserve the stability of virtual network functions, reduce CAPEX, eliminate manual configuration, boost network scalability and resilience, allow real-time orchestration of network resources, and reduce the time to market for new apps and solutions.
Smart telecoms technology allows companies to automate business processes using bots, which dramatically cut waiting times and costs for customer services. The Intelligent Automation industry is set to hit a value of $2.9 billion in 2021.
More and more telcos are investing in software-centric network services – replacing physical machinery with software that functions as a virtual machine, which can increase business agility while drastically cutting costs. The Network Function Virtualization market is expected to see compound annual growth of 30% through 2021.
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